Manager Highlight: La Porte’s Henry McKinney

We’re investing in our local leaders to benefit our customers. 

As an integral part of the Quala Network for over 8 years, our La Porte (TX) facility has provided our Texas customers with a convenient location and experienced service. We have taken an extra interest in the service offerings in La Porte and are excited to announce new leadership and world-leading cleaning technology, FastTrax. 

Our sales team is always actively communicating with customers and collaborating with our operations team to make sure we are providing the level of service that our customers need and expect. Over the last few months, we have identified this location as a facility that was having issues with quality and consistency. Taking action to correct and improve our customer experience, Quala looked to find a team leader that had a proven track record within our network. Enter Henry McKinney. Over my two years with Quala, Henry has become familiar with our customer base and knows what it takes to run a successful team. Combining a mix of tactical improvements, an emphasis on reviewing processes, and accountability, 

Henry has hit the ground running. Two things Henry noticed that needed attention were quality and safety. He worked with the team to establish action items to increase accountability and made it his personal goal to foster a positive work environment for fellow employees. Coming from a manufacturing industry he describes the day to day tasks as very different. In the manufacturing industry his tasks were more structured and timelines were more predictable. However, similarly to manufacturing, Quala is process-driven, therefore, if some part of the process is weak, it affects a customer’s perception of the brand and quality. Most important to Quala is customer retention. It takes a lot of resources to replace a location’s customer base and if your reputation is damaged, that location’s revenue is a direct result of a teams failure to deliver the service we promise. 

Henry states, “We know that we need to do our job in order for our customers to do ‘their’ job. If a tank is rejected before a refill, our customers have to repeat their prior steps and those errors cost them money and more importantly, time.” 

Once you can establish stability within a facility location, you can really start to increase the capacity of cleans at a Quala site. When customers know they can rely on a company, they respond with loyalty. Those are the types of relationships we are looking to foster.

 “Our guys are ready to prove themselves, and I’m confident our customers will be satisfied with the level of service they will receive moving forward,” responds Henry. “I’m here for the long haul. My past experiences have given me perspective and allowed me to be comfortable in this ‘jack of all trades’ position. No two days are the same and I enjoy the challenge.” 

Over the last few months, customers have shared with Henry that they have noticed a difference in service, quality, and wait time. The La Porte team starts each day with the goal of offering great service and quality one trailer at a time. Allowing their customers a reliable flow of communication gives them the ability to plan their schedules and meet deadlines. 

When he is not working, Henry enjoys playing basketball or spending time with his family. Prior to relocating, he participated in several mentoring groups for inner-city youth. Coming from Chicago, he noticed that there was a big need to have alternative programs with positive adult figures these local children could relate to. Being able to participate and lead positive change is what resonates with Henry and makes him a great manager. 

In addition to the improvements being made to our standard cleaning service, Quala will soon be unveiling our newest service technology, FastTrax. FastTrax allows customers the ability to fully utilize their fleet by decreasing their driver’s downtime. Customers will be able to access this new service by mid-October. We’ll be hosting an “Open House” to give customers the chance to talk with our team on how this can help drive their business forward. To learn more about La Porte and FastTrax follow these links. 

La Porte Facility Page

FastTrax

Go online to discover how Quala is Building Trust – One Customer, One Community, One Container at a Time. 

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