You’ve got questions, we’ve got answers!
Where are you located?
Quala has over 86 locations in North America. Three of those locations are in Canada.
Navigate to our “Locations” page to learn more.
What services do you offer?
Quala services the bulk container by offering cleaning, maintenance, industrial, and rail services.
Learn more by navigating to our “Services” page.
What types of products does your team clean?
Quala offers unique cleaning procedures for over 16,000 products.
What do I do when I have an issue with service?
At Quala we use a process called Non-Conformance Reporting (NCR) to track our service issues.
You can submit an NCR by going to Contact Us > Submit a NCR.
Where can I find the hours of Quala locations?
Great question! You can find the hours for each terminal by visiting the “Locations” page. Search the area you are requesting services, click on that location and follow the link to view hours.
What is QualaTrax?
QualaTrax is Quala’s Customer Portal. It enables our customers to access the information that they need to keep their business running smoothly and efficiently.
View your container statuses, history, invoice history, and pricing.
How do I sign up for QualaTrax?
Some of our new portal features include:
– Responsive Design
– Enhanced Invoicing Features
– Access to Unique Customer Pricing
Request Access by clicking here >>
What is OnTrax?
OnTrax is Quala’s wash scheduling system. It enables you to set up and track washes from anywhere in the country, without having to pick up the phone.
You can order a wash, check its progress, and make changes on the fly all in one convenient system.
How do I sign up for OnTrax?
Use this easy sign up sheet to get started with OnTrax today!
Request Access by clicking here >>Service is as easy as 1, 2, 3!
We want to make working with us as simple as possible. We’ve listed the simple steps we take each time we perform cleans for our customers.
1
SUBMIT A SERVICE REQUEST
Navigate to our “Locations” page to find a location on your route. Submit the following information to request service: Contact Information, Container Number, Last Hauled Product Information (MSDS/BOL), Estimated Container Arrival to Quala Terminal, Requested Completion Date/Time.
2
DROP OFF YOUR CONTAINER
After a time has been established our team will evaluate the trailer. Based on their analysis our team will identify the correct wash procedure, maintenance, or service required. If additional services are needed we will contact your team.
3
PICK-UP YOUR CONTAINER
Once the service is complete, our staff will move the trailer to a “clean yard” and we will contact your driver. Based on your company billing preferences, payment will be charged on-site or your company will be billed at a later date.
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