Operational Excellence (OpEx)
OpEx is a system of processes, competencies, beliefs,
behaviors and commitments to deliver excellence.
Simply put, it is the WAY we run the business ……Part of The QualaWay.
It is about:
Health, Safety & Environment
Continuous Improvement
Strategic Planning
Teamwork
Workplace Organization
Achieving Results
Taking Action
Standard Work
Leadership
Delivered Service Quality
Problem Solving
Customer Satisfaction
“You can’t be good enough without the best people, so our training and development is everyday.”
Johnny Arbogast | Friendly, WV
We’re using the 5S Process
to enhance our customer experience.
Across the network we are working to enhance our customer experience. Learn about the 5S process from a few of our Facility Managers that have led these initiatives and are making progress at their locations.
Our Lean Daily Management Processes increase our productivity.
Each day we are committed to making sure that we are offering a service that is quick, efficient, and safe. By tracking a few Key Point Indicators (KPIs), we are able to make sure we are improving that service daily.